Refund Eligibility

Refunds are available for games and gaming products under the following conditions:

• The refund request must be submitted within 14 days of purchase.
• Refunds are available for unopened and unused physical games, consoles, and accessories in their original packaging.
• Refunds are not available for digital game codes, downloadable content (DLC), or in-game purchases.
• Refunds for defective products are available only if the defect is reported within 14 days of purchase.

How to Request a Refund

To initiate a refund, please contact our customer support team via email at [email protected] with the following details:

• Your order number or receipt.
• The title of the game or product.
• A description of the issue (if applicable).
• Photos of the product (if damaged).

Refund Process

Once your refund request is received, we will review it within 3 business days. If approved, the refund will be processed through your original payment method. Please allow 5-7 business days for the refund to appear in your account.

Non-Refundable Cases

Refunds are not granted under the following circumstances:

• Requests made after 14 days of purchase.
• Games, consoles, or accessories that have been opened or used.
• Digital game codes, DLC, or in-game purchases.
• Clearance items, special editions, or pre-owned games.
• Damage caused by improper handling or unauthorized repairs.

Product Replacement Option

If your product is defective or damaged upon arrival, we may offer a replacement instead of a refund.

Contact Us

For any questions or further assistance with your refund request, please reach out to our customer support team at [email protected].

We value your satisfaction and strive to provide the best gaming experience.